Refund policy

Last updated: September 17, 2026

At skinside SEOUL, we want you to be happy with your purchase. If you are not satisfied with an item, you may request a return within 30 days of delivery, subject to the conditions below.

Eligible returns

To be eligible for a return, items must be:

Unopened and unused.
In their original packaging.
In the same condition in which you received them.
Accompanied by proof of purchase or your order number.

For health, hygiene, and safety reasons, we cannot accept returns of skincare or cosmetic products that have been opened, used, tested, or removed from their original sealed packaging, unless the item arrived damaged, defective, or incorrect.

Items that arrived damaged, defective, or incorrect

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at info@skinside-seoul.com.

Please include your order number, a description of the issue, and clear photos of the item and packaging. We will review the issue and, if appropriate, provide a replacement or full refund, including reasonable return shipping costs.

Items that cannot be returned

We do not accept returns for:

Opened or used skincare or cosmetic products.
Products without their original packaging or safety seal.
Gift cards.
Sale or clearance items, unless they arrived damaged, defective, or incorrect.
Items returned more than 30 days after delivery.

How to request a return

To request a return, email info@skinside-seoul.com with your order number and the reason for the return. Do not send an item back until we have approved your return request and provided return instructions.

Customers are responsible for return shipping costs for returns caused by a change of mind, ordering the wrong item, or no longer wanting the product. Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service. We are not responsible for items lost or damaged while being returned to us.

Refunds

After we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges are non-refundable unless the return is due to our error, a defective product, or damage that occurred before delivery.

Exchanges

We do not offer direct exchanges at this time. If you need a different product, please request a return for the eligible item and place a new order separately.

Order cancellations

You may contact us at info@skinside-seoul.com to request cancellation as soon as possible after placing your order. We cannot guarantee cancellation once an order has been processed or shipped.

If an order has already shipped, it must be handled under this return policy.